LEGAL REFERENCE

Your Data. Your Control. Our Commitment.

We built ug hoki around Indonesia's payment ecosystem—DANA, OVO, GoPay and QRIS—and we protect what you share with us the same way. This policy explains how we collect...

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ug hoki Your Data. Your Control. Our Commitment.

What We Collect and Why

When you open an account with ug hoki, we collect your name, email, phone number and payment details to verify your identity and process deposits via DANA, OVO, GoPay or QRIS. We also track your gameplay, session history and account balance to deliver the lobby experience you expect. In supported Indonesian regions, we comply with local data protection frameworks. We never sell

your information to third parties. Your payment data is encrypted end-to-end and stored separately from your profile. We use cookies to remember your preferences and keep you logged in securely.

Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.

SUPPORT

Questions About Your Privacy

Team online

Email Support

Reach our privacy team at [email protected] with any data request, deletion inquiry or concern about how we handle your account information.

Account Settings

Review and update your personal details, communication preferences and data sharing settings directly from your account dashboard anytime.

Data Access Request

Submit a formal request to download your complete account data, transaction history and profile information within 30 days of submission.

REVIEW SIGNALS

How We Earn Your Trust

Encryption Standard

All account logins, payment submissions and personal data transmissions use TLS 1.3 encryption, the same standard banks use to protect...

Third-Party Audit

Our data handling practices are reviewed annually by independent security auditors to ensure compliance with international privacy standards.

Payment Processor Vetted

DANA, OVO, GoPay and QRIS integrations are certified by their respective operators and monitored for fraud detection and account protection.

No Data Broker Sales

We do not sell, rent or share your personal information with marketing firms, data brokers or unaffiliated third parties under...

Breach Notification

If unauthorized access to your account data occurs, we notify you within 48 hours and provide guidance on securing your...

Indonesia-Compliant

Our privacy framework aligns with Indonesian data protection principles and respects local regulations governing financial and personal information.

Consistency Across Our Platform

Mobile & DesktopYour privacy settings sync across phone and desktop—log out on one device and your session ends everywhere for security.
Live Tables & SlotsWhether you're at a live baccarat table or spinning slots, the same encryption and data handling rules apply to your session.
Sportsbook MarketsBetting history, odds tracking and account balance are protected with identical security protocols as your casino activity.
Payment RailsDANA, OVO, GoPay and QRIS deposits follow the same verification and fraud-detection standards regardless of payment method chosen.
Account DeletionRequest permanent account closure and we remove your personal data within 60 days, except records required by law or payment processors.
Cookie TransparencyWe disclose all cookies used for login, preferences and analytics—you can disable non-essential cookies from your account settings.
Policy UpdatesWhen we change this policy, we notify you via email 30 days in advance and ask for your consent before changes take effect.
SERVICE CONTEXT

What Defines Our Privacy Approach

01
Minimal Collection We ask only for information needed to verify your identity, process payments and deliver your lobby—nothing more, nothing less.
02
Local Payment Focus DANA, OVO, GoPay and QRIS are built into our core, so your payment data stays within Indonesia's trusted financial ecosystem.
03
Session Control You control how long you stay logged in, whether we remember your preferences and which notifications reach your phone or email.
04
Transparent Logging Your account activity log shows every login, deposit, withdrawal and session—you see exactly what we see about your account.
05
No Tracking Pixels We don't embed tracking pixels on external sites or sell your browsing data to advertisers outside the ug hoki platform.
06
Dispute Resolution If you believe your data has been misused, we offer a formal dispute process and escalation path to resolve privacy concerns quickly.

Privacy Questions Answered

We delete personal data within 60 days of account closure, except transaction records required by payment processors or Indonesian financial regulations. You can request a data export before deletion.

Yes. Submit a data access request via [email protected] and we'll provide your complete profile, transaction history, session logs and preferences in a portable format within 30 days.

No. Payment details are tokenized and processed directly by DANA, OVO, GoPay or QRIS operators. We store only a reference token, not your actual card or wallet credentials.

We do not share your personal information with other platforms, casinos or sportsbooks. Your account data remains exclusive to ug hoki and is never sold or rented.

We monitor for breaches 24/7 and notify you within 48 hours if unauthorized access occurs. We provide guidance on securing your account and offer free credit monitoring where applicable.

Essential cookies for login and security are required. Non-essential cookies for analytics and preferences can be disabled from your account settings without affecting core platform access.

We collect your IP address to verify you're in a supported Indonesian region and to prevent fraud. We do not track your real-time location or share geolocation data with third parties.